Operator: Astaka Mega Sdn Bhd (202501040520 (1641929-D))
Applies to: all payments made through Berespro
All payments on Berespro are processed and held by a licensed payment service provider. Berespro does not hold customer funds. "Refund" below means the provider returning the held amount to the customer's original payment method.
1. Payment states
- Held: customer has paid; the provider holds the funds; work may begin.
- Released: customer confirmed completion; the provider paid the partner their share and Berespro the platform fee.
- Refunded: held funds returned in full to the customer.
2. Cancellation by the customer
- Before a bid is accepted: free. No payment exists yet.
- After acceptance, before work starts: full refund of the held amount. The partner is notified.
- After work has started: a support review applies. If the partner has incurred reasonable, evidenced costs (materials, completed travel), support may apportion the held amount. Neither party can force an outcome unilaterally once work has started.
3. Cancellation by the partner
- A partner may withdraw before starting work. The customer receives a full refund and the cancellation is recorded on the partner's profile.
- Repeated partner cancellations (three within 30 days) may lead to temporary suspension.
4. No-shows
- Partner no-show: full refund to the customer, and a strike is recorded against the partner.
- Customer no-show (partner arrives but cannot access the site): the partner may claim a call-out portion via dispute, with evidence such as a timestamped photo or location.
5. Disputes
Either party may open a dispute while a job is in progress. The held payment is frozen. It cannot be released or refunded until support resolves it. Both parties may submit evidence within [3 business days]. Support resolves within [7 business days] with a full release, full refund, or a documented split. Decisions are recorded in an audit log.
6. Completed jobs
Once a customer confirms completion and funds are released, the transaction is final. Workmanship issues raised within [7 days] may be brought to support, who may facilitate a goodwill resolution with the partner. The released payment itself cannot be reversed by Berespro.
7. Chargebacks
Initiating a card chargeback while a Berespro dispute is open may result in account suspension pending the provider's chargeback outcome. Genuine unauthorised-transaction chargebacks are always your right.
8. Refund timeframes
Refunds are initiated by the payment provider within [1 business day] of the decision. Arrival depends on the payment method: cards typically 5 to 14 days, FPX 1 to 3 days, e-wallet 1 to 3 days.
Contact
Support: [support@berespro.my]